Effective Date: August 15, 2025

1. Overview

We want you to love your ride. If you’re not fully satisfied, we’re here to help. This policy outlines your options for returns, exchanges, and refunds in a transparent and straightforward way.

2. Return Window

  • You have 30 days from the delivery date to initiate a return or exchange—this is a common and fair timeframe in e-commerce.

3. Eligibility Conditions

  • To be eligible, the item must be:
    • In unused, undamaged condition.
    • In its original packaging with all tags, manuals, and accessories.
  • Returns due to manufacturing defects or shipping damage are always accepted, regardless of usage—just contact us and include photos. Reddit+1

4. Return Options

  • Return by Mail: We’ll provide a prepaid return label to make returns effortless. WiziShopClickPost
  • In-Person Return (if applicable): Return at our store location (if available) for convenience and possible on-the-spot exchanges.

5. Refund Methods

Once we receive and inspect your return:

  • You can choose:
    • Full Refund to your original payment method.
    • Store Credit—bonus value (e.g., 10% extra) may be offered to encourage exchanges.
    • Exchange—easy swaps for different sizes, colors, or models.

Refunds are processed promptly, and we’ll notify you when it’s complete—typically your refund appears within 5–7 business days.

6. Return Process

Here’s how returns work:

  1. Submit a return request within 30 days via our website or support email.
  2. We’ll send a prepaid return label.
  3. Pack the item securely—using original packaging if possible.
  4. Ship the package or return in person.
  5. We’ll inspect and process your refund within a few business days.

Communications will keep you updated each step of the way. OlittClickPost

7. Non-Returnable / Restricted Items

  • Custom orders, clearance items, or heavily used products may be ineligible for return—ability to return is determined on a case-by-case basis.

8. Fees & Restocking

  • No restocking fees for standard eligible returns.
  • Defective items are fully refundable with return shipping covered.
  • For non-defective returns after 30 days, or returned with damage or missing parts, a partial refund may apply or return may be refused.

9. Tracking & Communication

  • Stay in-the-know: easily track your return and refund status.
  • We’ll notify you at every key stage—from approval to refund issuance.

10. Policy Accessibility

  • This policy is easy to find on our website’s footer, product pages, and during checkout. Summary snippets also appear on product pages for quick reference.

11. Fraud Protection

  • Returns must include proof of purchase.
  • We reserve the right to decline returns in cases of evident misuse, tampering, or suspicious activity.

12. Feedback & Continuous Improvement

We value your feedback. Optional comments during returns help us improve product descriptions, fit, and user experience. OlittBigCommerce