WOODbike.Store Shipping Policy

Effective Date: August 15, 2025

1. Order Processing

  • We aim to process and ship orders within 1–2 business days (Monday–Friday, excluding public holidays).
  • Processing times may be longer for custom builds, pre-orders, or during peak seasons.

2. Shipping Methods & Carriers

  • We ship via trusted carriers like UPS and FedEx, ensuring reliable and trackable delivery.
  • At checkout, you’ll see available options—standard, expedited, or overnight—based on your location.

3. Delivery Time Estimates

  • Standard Shipping: Expect delivery within 2–5 business days from dispatch.
  • Expedited Shipping (optional): Typically 1–3 business days, depending on your location and carrier.
  • These estimates are for the contiguous U.S.; delivery times to Alaska, Hawaii, and internationally may vary.

4. Shipping Costs

  • Shipping rates are calculated at checkout based on order weight, size, and destination.
  • Oversized items—such as bikes or bulky accessories—may incur additional shipping charges similar to other cycling retailers BikesOnline USCanyon.

5. International Shipping

  • Currently, we only ship within the U.S. (contiguous states). Please contact our support team if you’re ordering from outside this area.

6. Order Tracking

  • Once your order ships, you’ll receive a confirmation email with tracking information.
  • You can monitor your package’s progress through the carrier’s tracking portal.

7. Shipping Damage & Delivery

  • Please inspect your delivery upon arrival. If you notice any external damage, please report it immediately when signing for the package.
  • Send us photos of the damage so we can assist with claims and replacements promptly, following practices seen at Canyon where deliveries are insured and prompt notification is vital Canyon.

8. Non-Deliverable Addresses

  • We cannot deliver to P.O. Boxes, APO/FPO addresses, or certain remote areas. You’ll see any relevant restrictions during checkout.

9. Shipping Promotions

  • Keep an eye out for promotional offers like free shipping over a certain purchase amount—these will be clearly advertised and applied at checkout when available.

10. Contact Us

If you have questions about shipping, need to modify an address before dispatch, or want to check delivery estimates, don’t hesitate to reach out to our customer support team—we’re here to help ensure a smooth delivery.