WOODbike.Store Limited Warranty
Effective Date: August 15, 2025
1. Warranty Scope & Coverage
- Frame & Fork (for e-bikes and bikes): Covered for 5 years against defects in materials and workmanship.
- Electric Components (motor, battery, display): Covered for 2 years from purchase.
- Parts & Accessories (brakes, handlebars, wheels, etc.): Covered for 1 year against manufacturing defects.
This tiered structure aligns with comprehensive warranties in the bike industry—from Priority Bicycles’ multi-year frame and e-bike component warranties to accessory-specific coverage. Priority BicyclesChubbys Bikes
2. Who’s Covered & Transferability
- Coverage applies only to the original purchaser and non-transferable. velosurance.comPriority Bicycles
- Proof of purchase (order number, receipt) is required for all claims.
3. What’s Not Covered
- Damage from misuse, accidents, improper assembly, neglect, or unauthorized modifications.
- Wear-and-tear components like tires, brake pads, grips, chains, and cables. velosurance.comstoneridge-cycleChubbys Bikes
- Coverage is void if the bike is serviced or altered by someone other than an authorized WOODbike.Store mechanic or representative. woodeebikes.comTerry’s Bicycles
4. How to Make a Claim
- Contact our support team with:
- Proof of purchase (order number, invoice)
- Description of the issue
- Photos or video of the defect
- We’ll assess your claim. If valid, we may ask for the item to be returned or arrange an inspection through shipping.
- Approved claims will be handled via:
- Repair or replacement free of charge
- Replacement parts shipped once approval is granted (return label provided if needed) Priority Bicycles
5. Timeframes
- Warranty periods begin from the purchase date.
- Replacements or repairs will be completed in a reasonable timeframe, with communication on any delays.
6. Limitations of Liability
Your sole remedy under this warranty is repair or replacement of defective parts. WOODbike.Store is not liable for incidental or consequential damages. athertonbikes.com
7. Legal Rights
This warranty is based on voluntary commitment and does not replace your legal rights under consumer protection laws.
Why This Warranty Works
Transparent limitations: Covers what’s excluded for misuse or improper maintenance, reducing disputes.
Balanced & clear: Provides strong coverage while managing expectations about wear, misuse, and unauthorized service.
Industry-aligned: Mirrors real-world policies from Priority Bicycles, Cambridge Used Bicycles, Chubby’s Bikes, and others. Priority BicyclesCUB 2022Chubbys BikesTerry’s Bicycles
Simple claims process: Encourages owners to submit evidence and makes response structured and predictable.